Frequently Asked Event Catering Questions

How do I organise catering for an event?
MCE simplifies event catering, drawing from decades of experience in organising gatherings of all sizes. Our goal is to share our expertise with you, ensuring a seamless and stress-free event. Upon your initial inquiry, you'll be paired with a dedicated event coordinator who will be your main contact. They'll discuss your requirements and work closely with you throughout the planning process. Whether it's menu selection, scheduling, equipment logistics, or on-the-day coordination, MCE is here to bring your event vision to reality. As full-service caterers, we can assist with any aspect of event coordination that you require.

What type of events do you cater? 
At MCE we pride ourselves on our versatility and ability to cater all types of events. From home or office delivery catering for lunch to private or corporate cocktail, seated and special occasion we do it all. As expert wedding and event caterers, we thrive on delighting guests with our refined cuisine at private parties. There is no limit to what we can imagine together.  

Why is catering important for an event? 
The act of coming together over food is a universal experience. Frequently, the food served at an event becomes the focal point, sparking conversations and fostering connections. Hence, it is crucial that the menu is meticulously crafted by seasoned chefs and presented by skilled catering professionals. Our mission is to provide exquisite and sophisticated cuisine that mirrors the event's style and becomes the topic of positive discussions, ensuring a memorable experience for all.

What should I look for when choosing an event caterer? 
Experience is a vital element when selecting an event caterer. Opting for a caterer with a proven track record and extensive experience ensures reliability, fewer unexpected issues, and a more seamless event execution. MCE’s core team have over 10 years of expertise working together in full-service catering.

Additionally, consolidating as much as possible in one location is advantageous. Managing numerous moving components across various locations can be challenging. With full-service catering, such as MCE’s offerings, you can centralise all arrangements, reducing the likelihood of miscommunications or disruptions.

How much does event catering cost? 
Since every event and client's needs are distinct, there is no fixed price for catering services. Several factors influence the overall cost, such as the event's style, size, duration, and optional add-ons. MCE strives to collaborate with you and accommodate your budget, ensuring you can host the event you envision at a price that suits you. 

How do you cater an event on a budget? 
We offer a variety of choices to accommodate different budgets. Delivered catering is an excellent choice for intimate gatherings or corporate functions. However, for larger events, quality is paramount. The combination of food, beverages, staff, and equipment is crucial for a successful event, leaving no room for compromise. What sets MCE apart is our collaborative approach with clients, tailoring every aspect of your event. This customisation allows us to create a bespoke package where you pay only for what truly enhances YOUR event, making it truly special!

Can we purchase food to be delivered or do we need it fully catered? 
If full event catering is not what you are after Cuisine on Cue offers delivery catering in Townsville. All items on the menu can be delivered straight to your home or office door. We can also deliver many of our cold and hot canapé selections, Share Platters as well as oven Trays and family meals with heating instructions provided.  

When do I finalise numbers? 
Menus, final numbers, dietary requirements, bump in times for additional vendors must be confirmed 7 days prior to the event.

Are prices quoted exclusive of GST? 
Yes, all prices are exclusive of GST. 

When is payment required and what payment methods do you accept? 
We accept payment by most credit cards, including Mastercard and Visa (credit card surcharges apply). Our bank account details are located on each invoice for payment by direct transfer. Invoices are to be paid 7 working days prior to your event. Once final numbers are confirmed invoices will be sent for payment. Any additional charges incurred including damage charges will be invoiced post event.

What services do you offer? 
MCE is a full-service event catering and event management firm based in Townsville. We service all parts of North Queensland, offering extensive assistance in planning every aspect of your event. Whether it's theming, entertainment, styling, or meticulous event coordination, we've got you covered. Additionally, we provide all necessary catering equipment, including tables, chairs, linen, and skilled staff. Our team is ready to assist you, ensuring that you can fully enjoy your special occasion without the hassle of setup, service, or cleaning.

When should I call MCE to organise catering? 
Once you've settled on a tentative date for your event or party, the more advance notice you can give us, the better we can plan every detail. However, if you require catering for a last-minute or unexpected event, please reach out to us, and we'll do our best to assist you.

Where can you cater? What if there is no electricity? 
We are equipped to cater at any venue in Townsville, North Queensland, and the surrounding areas, whether indoors or outdoors, for events of any size. Our expertise extends to catering in remote and logistically challenging locations, and we possess a diverse range of catering equipment, including gas ovens, enabling us to cater in venues without electricity as well.

Can I create my own menu, or do I have to choose from the ones provided? 
Certainly, you have the freedom to craft your own menu. At MCE, we believe our menus are just a starting point, showcasing the range of options available. We're dedicated to collaborating with you to create a bespoke menu that aligns with your budget and event requirements. While we take pleasure in tailoring menus with our clients, we also offer a diverse array of menu items to choose from.

My kitchen is small and not well equipped. Is this a problem? 
For private functions we always strive to use as much of your equipment as possible to save hire costs. However, if we find that your kitchen equipment isn’t suitable for our needs, we can provide our own catering equipment. 

For private events, we aim to utilise your equipment whenever feasible to minimize hiring expenses. However, if we find that your kitchen equipment doesn't meet our requirements, we can supply our own catering equipment.

How do your costings work? Do I need a budget? 
MCE menus are based at a per head cost. However, it is a good idea to have a budget to have a general idea of how much you want to spend per person on your event. We can work within a wide range of budgets, tailoring menus and costs to your event catering requirements. 

Can I provide my own alcohol, or do I have to use MCE for bar service? 
Yes, you can provide your own alcohol if you wish. However, MCE hold a full alcohol catering license. We have an extensive beverages menu both packaged and listed to be charged on consumption or Bar Tab. We can also provide a full bar setup with a professional bartender to service your guests. 

Do you cater for dietary requirements such as vegetarian and gluten free? 
Yes, we have a vast array of selections on all our menus which are suited for any dietary requirement. We also cater to religious dietary requirements such as Halal and Kosher. 

 Where are you located? 
Our production kitchen and corporate office is located in Stuart, Townsville. We cater at events and venues across Townsville, Magnetic Island, Burdekin, Charters Towers, Hughenden, Cloncurry and all over North Queensland. MCE offer delivered catering throughout Townsville.

What is your cancellation policy? 
Generally, Cuisine on Cue allows for events to be rescheduled to a later date at no extra charge, if the rescheduling takes place at least 2 weeks before the original event date. Cancellations must be received in writing.
The following charges apply to cancellations:
•7 to 14-days’ notice - you must pay a cancellation fee of 25% of the total invoice.
•Less than 7 days’ notice- you must pay 50% of the total food and equipment hire charge.

Delivered Catering Frequently Asked Questions